Home / Patient Survey

2008 Survey Results

Over 150 Cambourne residents completed the 2008 survey. Overall satisfaction with the Practice has risen with 98% of respondents saying the surgery is excellent or good.  At least 95% of patients' rated the care given by the clinical staff in the surgery as excellent or good in all areas - including listening to what patients' say, explaining health problems and treatment and patience with questions or worries.

There are some areas where patients said things could be improved – in particular getting through to the Practice by telephone and the availability of appointments. A number of changes are being made to start to address these:

• An Advanced Nurse Practitioner joins us in April who has undergone specialist training to deal with minor illnesses and injuries.
• We have increased the number of staff answering the telephone each morning - three receptionists take calls from 8 am on Mondays and two on all other days of the week.
• We have been offering an additional half day of GP appointments since January and will increase this by a further half day in June.

There are also ways patients can help things run as smoothly as possible:

• If an appointment is no longer needed – please cancel it and give us sufficient notice so we can offer it to someone else. At least 100 appointments are wasted each month by patients who fail to attend. The Practice has the right to ask the Health Authority to remove patients from our list and we will consider doing this if someone abuses the system and wastes appointments that others could use.

• Significant numbers of patients allow their repeat medication to run out and then contact us asking for a prescription immediately which adds to the daily workload and can result in other patients having to wait longer.

• If you have a number of things to discuss with the doctor consider if you need a double, 20 minute, appointment.

We are doing the best with the resources we have and will continue to do so, however, it is also worth bearing in mind that the GPs see everyone who needs to be seen every day. When someone needs to be seen urgently this is likely to result in a delay for those with a pre-booked appointment. The doctors are grateful for the patience shown by other patients when this happens.

We are grateful to all the patients who took the time to complete one of the survey questionnaires. All members of the team welcome comments and suggestions from patients at any time.