Evening and weekend appointments to see a GP, Nurse, Health Care Assistant or Phlebotomist are available to all patients in Cambridge, Comberton, Over and surrounding villages. These are located at a hub in your area. https://www.cambsgpnetwork.nhs.uk/gp-enhanced-access

Bookable through us at MMP just ask to attend

Please only contact the surgery before 10am if you have an appointment need for that day, this will help to manage the time it takes us to answer calls and address urgent need.

Please do consider using our on line triage system via the contact us button which can be located on our website, as well as speaking to your local pharmacist.

We are working hard to respond to our patients needs and in order to do this safely, you will be asked a series of questions about your issue by the reception team. This will help the duty doctor triage your call and deal with your need effectively and efficiently.

Please do not be asked to be seen as an emergency or urgent case unless you have a genuine medical need, as this prevents us from dealing with those that really do.

We are here to help and are doing our best under very difficult circumstances. Please treat our staff with respect at all times. Verbal abuse or bullying will not be tolerated.

MMP provides a phlebotomy service for patients that the MMP clinical team have requested, so that the results are returned to the clinician for review interpretation and action.

The only exception to this is long term medication monitoring needs and patients discharged from secondary care and who require follow up checks.

The receptionists at the surgery will not book an appointment until the request from the clinician is on the request (TQUEST Form) is on the patients records.

This may result in slight delay in the receptionists being able to book your appointment, but will allow us to provide appointments to the right people and make the process much more efficient.

We ask patients being monitored by secondary care to use the Park & Ride Phlebotomy Service at Newmarket Road or to book at the hospital.

MMP do not carry out blood tests requested following private consultations. These tests should be arranged by the patient with their private provider (there may be a few exceptions to this please enquire with reception team who can establish this with the phlebotomist)

We offer the following appointments:

 Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling reception before 10:00.

It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the list.

You can also complete our appointment cancellation notification request form. This can only be used if your appointment has been arranged for more than 24 hours in advance. (excluding weekends and public holidays). You can also text to cancel your appointment.

We have a texting service which allows you to receive confirmation and reminders about your appointments. It also gives you the option of cancelling your appointment, simply text back CANCEL and it will automatically cancel the appointment for you.

To have this service you will need to register by completing a consent form.

Please remember to update your contact details with us when you change address, telephone numbers and email address.

Please attend your appointment on time, if you are late you may not be seen. If you are not seen you will not be able to rearrange your appointment until the next working day-except in the event of an medical emergency that requires immediate attention.

If you require an interpreter to attend with you when you see your Doctor please notify the receptionist and she will arrange this for you.

During your consultation, the doctor or nurse may ask you for permission to examine you.

If you would like someone else to be present during your examination (a chaperone) please let the doctor or nurse know and they will arrange for another member of the medical or nursing team to be present. That person will be familiar with the type of examination you are having.

Similarly, sometimes the doctor or nurse may ask for your permission to arrange for a chaperone.

We can now offer appointments after hours and weekends at the four extended access hubs, Nuffield Road, Comberton, St Mary's in Ely and Granta who are offering the extended hours service.

These can be booked through us for routine appointments; please enquire when you call or read about what they can offer on the extended hours social media websites below.

https://www.facebook.com/CambsGPNetwork/

https://twitter.com/cambsGP